Shipping policy

Shipping Policy

All orders are dispatched from our UK fulfilment centre at 386 Buxton Road, Stockport SK2 7BY, United Kingdom.

Processing time

Orders are typically processed and dispatched within 1–2 business days. Business days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays are processed on the next business day.

UK delivery

We ship UK orders with Royal Mail. Standard UK delivery usually arrives within 3–5 business days after dispatch. Delivery times may vary during holidays or peak periods.

Free UK delivery on orders over £10. A flat delivery charge applies to orders under this threshold and is displayed at checkout.

Northern Ireland orders are delivered on the same terms as mainland UK orders.

We can also ship to BFPO (British Forces Post Office) addresses within the UK Royal Mail network. Please contact us at hello@smilesensors.com before ordering if you would like to send to a BFPO address, so we can confirm delivery times.

International delivery

We ship to selected international destinations, including Ireland, the European Union, Canada, the United States and Australia. Delivery times vary by country, typically between 7–21 business days after dispatch.

Free international delivery thresholds apply and are displayed at checkout. Under those thresholds, an international flat rate applies.

Customers are responsible for any customs duties, taxes or import fees that may apply in their country. These are not included in the product or shipping price at checkout.

Order tracking

Once your order is dispatched, you will receive a confirmation email with tracking information where available.

Lost or delayed shipments

If your order has not arrived within the expected timeframe, please contact us at hello@smilesensors.com and we will investigate with the carrier. For UK Royal Mail orders, we generally wait 10 business days after dispatch before treating a parcel as lost.

Incorrect address

Please double-check the delivery address at checkout. If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, we can resend it at cost, or refund the order value minus the outbound shipping cost.

Contact

For any questions about shipping, please reach out to hello@smilesensors.com.

Last updated: 20 July 2026