Refund policy

Refund Policy

We want you to love your SmileSensors patches. If something is not right, we're here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at hello@smilesensors.com with your order number and the reason for the return. If accepted, we'll send you the return address and instructions for sending your package back. Items sent back to us without first requesting a return will not be accepted.

Please send returns to:

Smile Medicals Ltd
386 Buxton Road
Stockport SK2 7BY
United Kingdom

Any return question can be sent to hello@smilesensors.com.

Who pays for return postage

For returns because of a change of mind, the customer is responsible for the cost of return postage. We recommend using a tracked service, as we cannot be responsible for parcels lost in transit.

For returns of faulty, damaged or incorrect items, we cover the cost of return postage. Please contact us before returning the item so we can arrange this for you.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Custom or personalised patches are also non-returnable unless they arrive faulty or damaged. Please get in touch if you have questions about a specific item before ordering.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without a justification. As above, the item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

UK statutory rights

Nothing in this Refund Policy affects your statutory rights as a consumer under UK law, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days of approval. Please remember it can take some time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at hello@smilesensors.com.

Last updated: 20 July 2026